Frequently Asked Questions

All orders within Switzerland include fully insured delivery via La Poste Suisse, with signature required upon receipt.

Your piece arrives in our signature packaging — protected and presented with care — typically within 4–7 business days from dispatch.

We ship worldwide via DHL Express, with full insurance and tracking included for every order.

Shipping fees, import duties, and local taxes are not included in your order total. These charges are determined by the destination country and remain the responsibility of the recipient.

Delivery typically takes 7–14 business days, depending on the final destination. For a personalized shipping estimate prior to purchase, please contact us with your delivery address.

Once your order has been dispatched, you will receive a tracking number and detailed tracking instructions by email.

If you require assistance locating your shipment at any time, please contact us — our team will be pleased to assist you.

All shipments require a signature upon delivery.

If you are unavailable, the carrier will provide instructions for redelivery or collection from a nearby service point. You may also contact the carrier directly using your tracking number to arrange an alternative delivery time or location.

Every piece arrives in our signature packaging, thoughtfully designed to protect your jewelry and create a refined, memorable unboxing experience.

We accept major credit and debit cards, including Visa, Mastercard, and American Express. Bank transfers are also available.

All prices are listed in Swiss Francs (CHF).

Payments are processed securely through encrypted, PCI DSS–compliant systems.

Yes. Through HeyLight, eligible clients may divide up to CHF 5,000 into monthly instalments with 0% interest, subject to approval at checkout.

For purchases above CHF 5,000, instalments may be combined with an initial payment. Available plans are determined directly during checkout.

Custom engagement rings and bespoke commissions require full payment prior to production.

This confirms your commission and allows us to begin sourcing gemstones and materials, as well as secure your place in our production schedule.

Payment is requested after final design approval.

Your order is confirmed once payment has been successfully processed.

You will receive an order confirmation and invoice by email outlining your purchase details and next steps.

Every piece arrives in our signature packaging, thoughtfully designed to protect your jewelry and create a refined, memorable unboxing experience.

Yes. All transactions are processed through secure, encrypted payment gateways.

Your financial information is never stored on our servers.

The creation time of your piece depends on the design and complexity selected. You can view the estimated production timeframe directly on each product page once you choose your size and preferred gold color.

To offer greater flexibility for clients working within specific timelines, our unique creations — along with a curated selection of collection pieces — are available for immediate delivery. You may explore our Ready to Ship Selection.

Should you require guidance on timing, please contact us prior to purchase — we will gladly advise.

The timeline for a custom engagement ring or bespoke commission depends on the design complexity and gemstone sourcing.

Most bespoke projects require 8–10 weeks from the point of final design approval and payment confirmation. This includes gemstone procurement, handcrafting by our Swiss artisans, and quality control.

During your consultation, we will provide a clear timeline tailored to your specific project.

If you are planning for a proposal, event, or special occasion, we encourage you to contact us at least 2–4 months in advance so we can guide you accordingly and ensure timely completion.

Yes. We successfully work with clients across Switzerland and internationally. Our transparent process includes video consultations, detailed photos, and regular communication, making the experience seamless whether you're in Lausanne or across the globe.

We understand that some occasions have fixed dates. While our standard timeline is 8–10 weeks for bespoke projects, we will do our best to accommodate urgent requests when possible.

Please contact us as early as possible to discuss your timeline—we'll advise on what's feasible for your specific project.

For collection pieces: size, metal selection, and any personalization must be finalized, and payment confirmed.

For bespoke commissions: final design approval and full payment are required before production begins.

This ensures every detail is crafted precisely to your specifications.

Yes — many of our designs can be adjusted to achieve the perfect fit. For example, half-eternity rings can typically be resized by approximately two sizes.

Due to their continuous design, full eternity rings cannot be resized in the traditional way — this is a characteristic of the style rather than a limitation of our service.

If your exact size is not listed, please select “Other” at checkout. After your order is placed, we will follow up with you to confirm the correct size. If needed, we can send a complimentary ring sizer before production begins to ensure precision.

If you are planning for a proposal, event, or special occasion, we encourage you to contact us at least 2–4 months in advance so we can guide you accordingly and ensure timely completion.

Resizing a ring involves careful sawing, precise soldering, thoughtful structural adjustment, and finishing polish in our atelier.

The base price starts at CHF 160.-, with the final cost reflecting the specific metal and time required.

Resizing typically takes 10-14 business days from the time we receive your piece at our Swiss atelier.